Huawei and AIS Win Customer Experience Award at FutureNet Asia 2024

SINGAPORE - At FutureNet Asia, held in Singapore on September 17-18, Huawei and AIS won the Customer Experience Award, given to companies that demonstrate the most innovative application of AI & automation to enhance customer experience, a press release stated by Huawei. 

A leading Thai telecom operator, AIS is among the first in the world and to implement an Autonomous Networks (AN) L4. In recent years, Huawei and AIS have carried out strategic cooperation on AN and have achieved fruitful results. This award represents a recognition of their AN efforts and results, particularly with regards to IP Network Digital Map and Customer Experience (CX) Spatial-Temporal Digital Twins.

IP Network Digital Map

IP Network Digital Map is a very powerful capability of Huawei iMaster NCE-IP Solution. It can provide a near-real-time network visualization, where anomalies such as link outages or high latency scenarios are promptly highlighted. As result, the onerous fault identification and location process have been streamlined, reducing the time frame to 30mins, without requiring any manual intervention.

CX Spatial-Temporal Digital Twins

Huawei SmartCare can provide the capability of CX Spatial-Temporal Digital Twins. It delivers event management capability, which can be used to predict customers’ potential problems based on geo-temporal digital twin network to monitor service SLAs, and geo-temporal customer experience data model to reflect the customer experience. This successfully reduces customer complaints by proactively informing the customer, increasing first-call resolution, improving auto-optimization tickets, reducing average customer complaint handling time from weeks to days, and reducing repeated complaints.