SingTel Achieves ISO/IEC 20000 Certification
Special to TAG-IT News Agency
SINGAPORE - Singapore Telecommunications Limited (SingTel) announced it has received ISO/IEC 20000 certification for its ConnectPlus and Meg@POP suite of Internet Protocol Virtual Private Network (IP VPN) services.
ISO/IEC 20000 is the first worldwide standard for IT Service Management. Also known as IT Infrastructure Library (ITIL), the standard provides an independent, internationally recognized means of benchmarking the delivery of IT services with an integrated set of management processes.
To achieve accreditation, SingTel was assessed by a Registered Certification Body (or RCB), and was required to follow a strict program of training and audits. During the program, SingTels IT service management processes and documentation were audited and checked for conformance to a stringent set of criteria.
Alan Lam, SingTels vice president of IP and Data Engineering, said:
The quality of our services is always our prime focus, and we constantly review our IT operations to follow industry best practices. As our suite of international and domestic IP VPN services are fully ISO/IEC 20000 certified, our customers can be assured that their mission-critical applications are supported with proven performance, scalability and reliability. SingTel, as Asia's leading communications company, is committed to delivering superior one-stop ICT services that meet the fast-changing needs of businesses in today's highly-competitive global economy.
SingTel has also won numerous awards that recognize its commitment to providing its customers with world-class ICT solutions. This includes industry accolades such as Frost & Sullivans Asia Pacific ICT Awards 2010 for Data Communications Service Provider of the Year and customer awards such as Expeditors International of Washington, Inc. Technology Partner of the Year 2009.
For more information on SingTels IP VPN solutions, please contact g-cplusvpn@singtel.com or visit http://www.ipvpn.asia.
SingTel is Asia's leading communications group with operations and investments around the world. Serving both the corporate and consumer markets, it is committed to bringing the best global communications solutions to customers in the Asia Pacific and beyond.
With significant operations in Singapore and Australia (through wholly-owned subsidiary SingTel Optus), the Group provides a comprehensive portfolio of services that includes voice and data solutions over fixed, wireless and Internet platforms, as well as infocomm technology and pay TV.
The Group has presence in Asia and Africa reaching more than 351 million mobile customers in 25 countries, including Bangladesh, India, Indonesia, Pakistan, the Philippines and Thailand.
To serve the needs of multi-national corporations, SingTel also has a network of 36 offices in 19 countries and territories throughout Asia Pacific, Europe and the United States. These offices enable SingTel to deliver reliable and quality network solutions to its customers, either on its own or jointly with local partners.
SingTel employs more than 23,000 people worldwide and had a turnover of $16.87 billion (US$11.82 billion) and net profit after tax of S$3.91 billion (US$2.74 billion) for the year ended March 31, 2010. More information can be found @ www.singtel.com and www.optus.com.au.
