Customer-Centric "Huawei + Partners" Collaboration System Launched to Scale AI Across Industries

The company launched the new SCALE partner support system that offers partners five types of support: Scenario-based Solutions, Co-innovation, Aligned Marketing, Local Services, Consistent Quality, and Efficient Collaboration.

SHANGHAI - At HUAWEI CONNECT 2026, Leo Chen, Huawei's Senior Vice President and President of Enterprise Sales, announced the company's new SCALE partner support system during his "Scaling All Intelligence for Industry Success" keynote address. Huawei intends to use this new system to equip its partners with the capabilities they need to help customers move intelligent transformation from individual pilots to large-scale adoption. Chen also shared a number of new insights and best practices Huawei has developed on intelligent industry benchmarks, according to the official website of Huawei. 

Chen stated, "The intelligent era is approaching fast. Huawei works with partners to provide products and solutions that solve real business problems. We want to share our own capabilities with our partners. By empowering partners this way, they can bring their unique strengths to bear, and help customers move from compute construction to intelligent application. Huawei is fully committed to helping our customer-centric 'Huawei + Partners' collaboration system thrive. We want to help partners solve customer issues more efficiently and help customers achieve large-scale AI adoption."

Partners face five challenges when scaling intelligent industry projects: solution development, integration verification, solution delivery, O&M, and system collaboration. To help partners overcome these challenges, the new SCALE partner support system offers five types of support: Scenario-based Solutions, Co-innovation, Aligned Marketing, Local Services, Consistent Quality, and Efficient Collaboration. Together, these enhanced support offerings provide partners with systematic support across solution development, verification, launch, delivery, and operations, helping them move from benchmark intelligent projects to large-scale AI adoption.

• Scenario-based Solutions: Huawei provides open, easy-to-integrate AI foundation products that partners can use to rapidly develop new solutions. These products cover compute, storage, networks, security, and data protection, and also now include two new AI solutions (the SMECE and the DCS AI Solution) that were launched today to help partners more efficiently convert their industry know-how into feasible intelligent solutions. Huawei's partners have already used these products to develop more than 100 scenario-based solutions for eight industries that accelerate AI adoption.
• Co-innovation: To help partners replicate benchmark experience and validate solution integration more efficiently, Huawei has opened up its reference architectures and verification environments. This includes the company's reference architectures for 48 high-value scenarios that partners can reference when designing solutions, setting up test environments, developing applications, and performing debugging and verification. In addition, Huawei provides unified interfaces and development and verification tools through its cloud-based OpenLab to make solution development, adaptation, and verification more efficient.
• Aligned Marketing: Huawei has been committed to helping its partners identify customer needs, launch new solutions, and make standout solutions more visible, verifiable, and replicable so customers can quickly find the solutions they want. Huawei has also opened up its Market-to-Lead (MTL) process capabilities to partners and worked with them to effectively bring customer-facing solutions to market. Furthermore, Huawei has launched solutions alongside partners, showcased standout solutions at Huawei's booths and exhibition halls, and built industry showcases together with customers. These efforts have enabled customers to better understand the value of these solutions and their actual validation results. To date, Huawei has worked with partners to build more than 130 online and offline showcases with customers around the world.
• Local Service, Consistent Quality: Huawei is expanding and localizing its partner services, so that partners can offer customers the same high-quality service as Huawei itself. Partners can access the company's knowledge, tools, expertise, and service experience through Huawei's O3 (online, open, and orchestration) Partner Service Enablement Platform, to develop their own capabilities. Huawei also offers a number of talent development and certification programs for various service roles, which have been used to cultivate more than 50,000 AI professionals over the past three years.
• Efficient Collaboration: Huawei provides two one-stop intelligent platforms for its partners that simplify the way they work with Huawei. These platforms (HUAWEI eFly and HUAWEI ePartner) serve as unified portals that help partners navigate Huawei's processes, and provide partners with the data they need to carry out one-stop marketing, transaction, and service operations. Partners also gain access to the company's documentation, tools, and IT interfaces, as well as AI-assisted configuration and intelligent Q&A tools, that help make serving customers faster and easier.

Chen closed out his speech saying, "In this upcoming era of true intelligence, scaling proven practices across industries will allow more companies to thrive. Industrial intelligence is creating unprecedented opportunities, and Huawei wants to work with you, our customers and partners, to deploy successful benchmarks at scale, and bring the benefits of AI to more industries, organizations, and people."

Themed Advancing the Agentic World, HUAWEI CONNECT 2026 will delve into AI across three dimensions: strategy, technology, and ecosystems. You can expect an in-depth look at our latest strategic initiatives, and we'll also be unveiling our all-new digital and intelligent infrastructure products, scenario-specific solutions for industries, and development tools. The event will run from September 17 to 19 at the Shanghai World Expo Exhibition & Convention Center and Shanghai Expo Center.